We stand behind our offerings and services and strive for our customers' satisfaction. Our philosophy is to treat our consumers reasonably and fairly. You may cancel your order prior to shipping by contacting our Customer Service department at 1-877-894-8363 (toll-free) or emailing us at clientservices@betterlabtestsnow.com. Cancellation of the order must occur within 30 days after the initial purchase. We will refund the purchase amount minus a 4% transaction fee. After your test has shipped, we will refund the purchase amount minus a 4% transaction fee and $50 for shipping (for US orders) or minus $150 for international orders.